Answered By: Hillary Richardson Last Updated: Jan 29, 2015 Views: 25
If you have lost a book that you checked out:
You will be charged the book's current market price, plus a $10-per-book processing fee and any assessed fines. If you notify us that the book is lost before it is 28 days overdue, no fine will be charged, but the price of the book plus the $10 processing fee will still be due.
If the book is found after you have paid for it, you may be reimbursed for the price of the book, but not for the fees and fines. The money will be refunded on your consolidated billing account and a refund check will be printed at the Office of the Controller and Treasurer.
If we charge you for material that you believe has been returned, contact us as soon as you notice the error. We will print your record and begin a series of searches for the material. If we find it in the library and it has been sensitized (indicating that our staff received it and checked it in improperly), we will drop all fines and contact you with an apology. If we find it and it has not been sensitized, the fines will not be waived. If after 60 days or 10 searches we have not found the book, you will be responsible for the price of the book and the reordering fee of $10.
If you can't find a book that is in the catalog:
An Access Services staff member or student assistant will come with you to help you find the material. If the two of you can't find it, you'll be offered a Book Request card to fill out. We will search for the missing item for 90 days. If after 10 days you have not heard from us, you can try other means of getting the material, including Interlibrary Loan.
If the book is found within the 90-day period, we'll let you know we found it and hold it for you for seven days. If it is still missing after the 90-day period, we'll withdraw it from our collection.